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Privacy and Cookies policy

Red Celebration  PRIVACY POLICY AND COOKIE POLICY

This privacy policy describes the personal data collected or generated (processed) when you use Red Celebration ’s websites (“Sites”) and mobile applications (“Apps”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

WHO is Responsible for the Processing of Your Personal Data?

The Red Celebration  entity responsible for the processing of your personal data will depend on how you interact with Red Celebration ’s Sites and Appsand where you are located in the world. The relevant Red Celebration  entity are referred to as “Red Celebration ”, “our”, “we” or “us” in this privacy policy.

WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Sites or Apps.

This personal data includes your: 

    • contact details including name, email, telephone number and shipping, billing address;
    • login and account information, including screen name, password and unique user ID;
    • personal details including gender, hometown, date of birth and purchase history;
    • payment or credit card information;
    • images, photos and videos;

We collect additional personal data from you to enable particular features within our Sites.

 

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Provide the Features of the products and Services You Request

 

If you are an existing customer of Red Celebration  (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Red Celebration  products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other Red Celebration  products or services 

 

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting and other internal functions.  

 

To Protect Our or Others' Rights, Property or Safety

We may also use your personal data about how you use our Site to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

 

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Sites and Apps. 

    • When you purchase Red Celebration  products from our Site, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.

 

 

SHARING of Your Personal Data

Red Celebration ’s Sharing

 

Red Celebration  shares your personal data with: 

    • Red Celebration  entities for the purposes and under the conditions outlined above. 
    • Third party service providers processing personal data on Red Celebration ’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features.  When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data. 
    • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Sites and Apps or violations of our Sites’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation. 
    • to any other third party where you have provided your consent.  

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

 

 

PROTECTION and MANAGEMENT of Your Personal Data

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.

 

Retention of your Personal Data

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Red Celebration  account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes). 

 

YOUR RIGHTS Relating to Your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details in the 

section below.

 

Opting Out of Direct Marketing

If you have a Red Celebration  account, you can opt-out of receiving Red Celebration ’s marketing communications by modifying your preferences in the section of our Sites. You can also opt-out by modifying your email subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us using the contact details in the Contact section below.

 

COOKIES

Red Celebration  collects information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies to collect this information, which may include your (i) Products in your shopping cart; There is generally 1 category of cookies used on our Sites: 

    • Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
    • If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.  This privacy policy was last modified in May 2018.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact Consumer Services at:

Red Celebration, Corkstraat 46, 3047 AC  Rotterdam, the Netherlands. You may also send us an email at: helpdesk@redcelebration.com

 

If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.